Support

Last updated October 11, 2026

Email support@hangmanchallenge.com. A real person reads every message, usually within a day.

Quick answers

My friend can’t open my challenge

Challenge links work in any browser, no app needed. If the link opens a blank page, ask them to try again in Safari or Chrome rather than inside a chat app’s built-in browser.

I paid but Pro / Premium is not unlocked

Open Settings and tap Restore purchases while signed in with the same Apple or Google account you bought with. Still stuck? Email us with the store receipt.

How do I cancel?

In your phone’s App Store or Google Play subscription settings. Deleting the app does not cancel a subscription. Refunds are handled by the store.

Someone sent me an offensive word

Tap Report on that game’s scoreboard and, if you like, Block the sender. Reports are reviewed by a person.

I lost my sign-in email

Email us from any address with your nickname and we will help you recover or delete the account.

Delete my account

Settings → Your data → Delete my account, or see the delete account page.